Yes, we offer Cash on Delivery (COD) across Pakistan. You can place your order online and pay in cash when your parcel is delivered. We may also offer prepaid payment options through bank transfer, Easypaisa, or JazzCash. Payment details will be shared at checkout or on WhatsApp when needed.

Placing an order is simple. Choose the handbag or product you like, select your preferred color or size if available, and add it to your cart. After that, go to checkout, enter your name, phone number, and delivery address, choose your payment method, and confirm your order.

Yes, you can request a change or cancellation within 2 hours of placing your order. Please contact us on WhatsApp as soon as possible. Once the order has been packed or dispatched, it cannot be changed or cancelled.

Courier companies usually do not allow customers to open the parcel before payment. You can inspect your product after receiving and paying for the order. If there is any issue with your item, please contact us and we will help you according to our return and exchange policy.

Delivery usually takes 2 to 7 working days in most cities of Pakistan. For remote areas, delivery may take around 4 to 8 working days. Once your order is dispatched, we will share tracking details through SMS or WhatsApp.

Delivery charges are shown at checkout before you confirm your order. Charges may vary depending on your city, area, or order value.

Currently, we deliver orders within Pakistan only. For international or overseas requests, you can contact us on WhatsApp and our team will guide you if any option is available.

We offer exchange within 7 days of delivery if the product is unused, in its original condition, with tags and packaging. If you receive a wrong or defective item, we will arrange a replacement or refund after verification.

To request a return or exchange, please contact us on WhatsApp with your order number, reason for return or exchange, and clear product photos. Our support team will guide you about the pickup or drop-off process.

Please contact us within 48 hours of delivery with clear photos or an unboxing video of the product. Once verified, we will prioritize your case and arrange a replacement, exchange, or refund as suitable.

Sale and clearance items are usually exchange-only and cannot be refunded. However, if you receive a defective or incorrect sale item, please contact us and we will assist you.

The material details are mentioned on each product page. Many of our handbags are made with premium vegan leather or PU material unless genuine leather is clearly mentioned in the product description.

Please check the product dimensions mentioned on the product page. We recommend comparing those measurements with your laptop or tablet size and keeping a margin of around 1 to 2 cm for a comfortable fit.

Please check the size or dimensions mentioned on the product page before placing your order. If you are unsure about the size, you can contact us on WhatsApp and our team will help you choose the right option.

Product colors may look slightly different due to lighting, photography, and screen display settings. We try our best to show the real product colors as accurately as possible.

To keep your bag looking good, clean it gently with a soft damp cloth. Avoid using harsh cleaners, perfumes, or chemicals on the bag. Store it in a clean and dry place, preferably in a dust bag, and keep it away from direct heat and sunlight.

Manufacturing defects reported within 7 days of delivery may be eligible for repair, replacement, or exchange after verification. Please note that damage caused by regular use, mishandling, stains, scratches, or wear and tear is not covered.

Yes, we may offer bundle deals, seasonal discounts, and special promo codes from time to time. Please note that only one discount code can be used per order.

Yes, gift notes or gift wrapping may be available on request. Please contact us on WhatsApp before placing your order or immediately after placing it for more details.

Some sold-out items may be restocked. You can contact us on WhatsApp or use the “Notify Me” option if available on the product page. We will let you know when the item is back in stock.

Yes, for bulk orders, corporate gifting, or reseller inquiries, please contact us on WhatsApp or email us at stufflo.pk@gmail.com. Our team will guide you with the available options.