Return & Refund Policy

At StuffLo, customer satisfaction is very important to us. We want you to shop handbags online with confidence and enjoy a smooth, reliable, and comfortable shopping experience.

If you receive a wrong, damaged, or defective product, please contact us as soon as possible so our support team can review your case and assist you properly.

We accept exchange requests within 7 days of delivery, only if the item is unused, undamaged, and in its original condition.

The product must be returned with its original packaging, tags, labels, and any accessories received with the order.

Items that are used, washed, damaged, stained, scratched, or missing tags cannot be accepted for return or exchange.

Return Eligibility

To qualify for a return or exchange, the handbag must be in the same condition as delivered to you.

The product should not show any signs of use, wear and tear, perfume smell, stains, or damage caused after delivery.

Please keep the packaging safe until you are fully satisfied with your order.

Return or exchange requests must be made within the allowed time period after receiving your parcel.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact StuffLo within 48 hours of delivery.

You must share your order number, clear product pictures, and an unboxing video if available.

After checking the details, our team will guide you with the replacement, exchange, or refund process.

Wrong or defective items will be handled on priority after verification by our support team.

Refund Policy

Refunds are only offered in cases where the product is damaged, defective, incorrect, or unavailable for replacement.

Once your return is approved and received, we will inspect the product before processing the refund.

Refunds may take a few working days depending on the payment method and processing time.

For Cash on Delivery orders, refund details will be confirmed with the customer before processing.

Exchange Policy

If you want to exchange your product, please contact us within 7 days of delivery.

Exchanges are subject to product availability and approval after checking the returned item.

If the requested product is not available, our team may offer another suitable option or refund if applicable.

Delivery charges for exchange may apply unless the issue is from our side.

Sale Items

Sale, discounted, and clearance items are usually exchange-only and cannot be refunded.

However, if you receive a damaged, defective, or wrong sale item, please contact us for support.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact us on WhatsApp or email with your order details.

Share your order number, reason for return, product photos, and any related proof.

Our support team will review your request and guide you about the next steps.

Please do not send any product back without confirmation from our team.

Contact Us

For return, refund, or exchange support, you can contact StuffLo through WhatsApp or email.

Email: stufflo.pk@gmail.com

We are always here to help you and make your handbag shopping experience better.